Returns

RETURNS

Returns and exchanges are accepted within 14 days after the item(s) have been delivered. We do not currently offer paid returns meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.

When returning your parcel, please clearly mark it with your full name and order number. Refunds will be processed within 7 working days.

In order to return an item correctly, please follow these conditions:
- Email carla.jayne@hotmail.com to not return and receive returns address.
- Return must be sent to us within 14 days of purchase
- Item must be returned undamaged and unused, with it's original packaging 
- Return your items to us using a tracked service
- Please note, all personalised items are non returnable unless faulty.

EXCHANGES

If you would like to exchange an item, please follow the above process and then place another order for your correct item.